General Questions

What is Your Trash Valets?

Your Trash Valets is a valet-style trash can handling service in Charles County, Maryland. We transport residential and commercial trash cans to and from the curb, focusing on convenience, accessibility, and sustainability. 

What is the mission of Your Trash Valets?

Our mission is to dignify the underserved, empower communities, pay fair wages, achieve zero-carbon by 2040, and deliver exceptional service with 95% customer satisfaction. 

Who are your target customers?

We serve elderly and disabled individuals (40% of customers), homeowners, HOAs, apartments, and small businesses.

Where do you operate?

We start in Charles County and Prince George's County, Maryland, in 2025, expanding to 6 counties by 2029, 75 counties by 2035, and 375 counties nationwide by 2040. 

What makes Your Trash Valets different from competitors?

We offer a low 2% churn rate, affordable +Care tier focused on the community, zero-carbon goals by 2040, fair wages, AI-driven efficiency, and planned unique add-ons like animal yard waste removal, focusing on support for the pet friendly families. 

Service Questions

What services do you offer?

We offer four service tiers (Basic, Standard, Premium, Premium+Care), community services pilot, and  add-ons coming in 2029 

What’s the difference between the Care, Basic, Standard, and Premium plans?

Our four plans fit different needs, all with premium service:

• • Care ($50/month): For seniors or those with mobility needs, we move 1–2 bins to/from the curb 1–3 days a week, place them in accessible spots (e.g., side yard), wash and sanitize bins weekly, tidy the curb (small litter pieces, sweeping), and offer personal check-ins for extra support.

  • Basic ($50/month): Perfect for budget-conscious homes, we move 1–2 bins 1–3 days a week, wash bins once a month, tidy the curb (1–2 litter pieces), and provide email/phone support.

  • Standard ($70/month): Great for families or HOAs, we move up to 3 bins, wash them biweekly, provide frontage trash cleaning, ensure HOA compliance, and tidy the curb.

  • Premium ($90/month): Our VIP plan moves up to 4 bins, washes and sanitizes weekly, tidies the curb (litter pieces, sweeping), includes a $5 monthly add-on credit, and offers a 24/7 hotline for special requests like gate placement. All plans deliver Nordstrom-style quality, and the first 300 customers lock in their rate until 2030!

What is the community services pilot?

A pilot program starting in 2026 with 200 sign-ups, offering discounted services to elderly/disabled and bolstering communities with valuable services. 

When will add-on services be available?

Add-ons launch in 2029 if we can’t make it sooner! 

How do you know my pickup schedule?

We will coordinate with Charles County’s waste management schedule and confirm with you during sign-up.

What time do you move my bins?

We move bins to the curb in the evening and early morning before pickup and return them after collection (typically within 24 hours before pickup and returned during same day of trash removal).

Where do you return my bins?

To your designated storage location (e.g., side of your house, garage area), as specified during sign-up.

What if my bins aren’t ready by 6:00 PM?

We’re not responsible for missed pickups if bins aren’t accessible or ready by 6:00 PM.

What if my bins are overfilled?

Bins must not exceed 50 lbs or be overfilled; we’re not liable for spills or missed pickups if they are.

Do you service during holidays?

We follow Charles County’s holiday schedule; if pickup is delayed, we’ll adjust accordingly.

What happens during bad weather?

We’ll service as safely as possible; Premium customers get priority scheduling during storms or snow.

How do you clean bins?

We use a vinegar and baking soda method, environmentally friendly options and power washing to effectively clean.

Can I request extra bin cleanings?

Yes, additional cleanings are $10 each, scheduled upon request.

What if I miss a scheduled cleaning?

We will try to reschedule cleanings to better match your needs.

Pricing and Billing

How much do your services cost?

Care: $50/month, Basic: $50/month, Standard: $70/month, Premium: $90/month. Future planned add-ons will range from $10–$25/month or per pickup. 

Are there discounts for elderly or disabled customers?

Yes, the Care tier ($50/month) is designed for elderly and disabled customers!

Do you offer referral discounts?

Yes, refer a customer and get a $10/month discount if the referral enters a 3-month contract. 

Is there a loyalty discount?

Yes, a 5% discount is offered after 12 months of service, permanent until you cancel your contract.

When will I be billed?

Billing will take place 15 days before first service.

What if I want to pay with cash?

Give us a call! We are locally ran and operated and can plan a time for a representative to meet with you to collect payment.

Do I need to sign a contract?

Yes, we require a minimum, 1-month auto-renewing contract, cancellable with 15 days’ notice 

How long is the initial contract term?

1 month, with automatic renewal unless you cancel.

How do I cancel my service?

Provide 15 days’ written notice via email (ytvalets@gmail.com), text or call (240)-233-4233 to speak with a live member. No refunds for partial months.

Is there a cancellation fee?

No, but you must give 15 days’ notice, and there are no refunds for partial months.

Can I pause my service?

Yes, for up to 1 month (e.g., during vacation); notify us 15 days in advance to pause billing.

Customer Responsibilities

What do I need to do before service?
Ensure bins are accessible, not overfilled (max 50 lbs), and ready by 6:00 PM the evening before pickup. Vehicles removed from curb area for curb sweeping.

What happens if there are cars parked at the curb?

We will do our best to sweep what is reasonable and within our means. We are not responsible for missed cleanings due to parked vehicles.

Do I need to be home during service?
No, as long as your bins are accessible, we can service without you being present.

What if my bin storage area is blocked?
We’re not responsible for missed returns if the storage area is inaccessible (e.g., car blocking the path).

Who is responsible for bin damage?
We’re not liable for bin damage, loss, or theft beyond reasonable care during service.

What if my pickup day changes?
Notify us as soon as possible, and we’ll update our schedule to match.

   Will you pick up my trash bags off the ground?

   No, we require all trash for valets to be inside of the trash bins, unless specifically requested.